Accessibility

Synovus Bank Amphitheater at Chastain Park strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at 404-233-2227. Our box office is open on show days only, starting 1 hour prior to door time. (Hours are subject to change).

Arrival & Accessible Entrances:
Gate 1 and Gate 4 are both accessible entrances into the venue. Accessible parking can be found closest to Gate 1, located on Elliott Galloway Way next to the Box Office. Gate 4 is where guests can access an elevator that will take you from the entrance to the Plaza, and another elevator that goes from the Plaza to accessible box seating. Please see a member of our Guest Services team for directions and assistance to the elevators. Please be aware that Gates 1 and 4 are the only accessible entrances to the venue and Gates 2 and 3 are NOT accessible.

Restrooms:
All restrooms are accessible. Restrooms can be found just inside of Gate 1 and on the Plaza by Gate 4. Please see a member of our Guest Services team for assistance using the elevator to access the Plaza.

Concession Stands:
All concession stands are accessible. You can find concessions just inside of Gate 1 and on the Plaza by Gate 4. Please see a member of our guest services team for assistance using the elevator to access the Plaza. All merchandise stands are accessible also.

Ticketing:
Tickets located in our accessible sections can be purchased online here. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. 

To find tickets in the accessible sections, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected. 


If accessible tickets are no longer available, we have limited seating available for guests on the day of the event on a first-come, first-served basis. Please inform our staff of your needs when you arrive at the venue.

Lawn:
Please be aware that the lawn is NOT accessible.

Accessible Parking:
There’s accessible parking on Elliott Galloway Way next to gate 1 and the box office. These parking spaces are free and on a first come, first served basis, just be aware that space is limited. A visible state-issued plate or placard is required to use an accessible parking spot. Synovus Bank Amphitheater honors any state-issued accessible parking placard for a vehicle that fits in a 9'x18' parking space without impeding the people on either side of your vehicle. Guests needing assistance who do not have a placard will need to use Red, Yellow, or Blue Lot located on Stella Drive NW and Alex Cooley Pkwy. Uber drop-off and pickup is located on Elliott Galloway Way. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

Medication Needs:
If you need to enter with prescribed medication, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.

Dietary Needs:
Synovus Bank Amphitheater takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals:
At Synovus Bank Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest services team.

Sign Language Interpretation:
If you need an interpreter for an event, please call us at least 2 weeks ahead of time at 404-233-2227 and we’ll arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

Assistive Listening Devices:
Guests that require assisted listening devices can contact our venue Box Office prior to the event to arrange for a device. Please give us at least 2 weeks notice to accommodate. We can be reached at 404-233-2227.

Unexpected Needs:
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

Mobility Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.